Medlantis

This module discusses how a multidisciplinary Lean Sigma QI team in a large Interventional Radiology Center sought to improve patient delays and patient experience.
Due to various inefficiencies, 28% of outpatients are delayed more than 60 minutes past their scheduled procedure start time. The purpose of this project is to achieve a 50% reduction in these patient delays. Additional areas of focus include patient experience e-survey scores, PACU capacity, and cost of denied hospital insurance days.

Learning Objectives

After participating in this activity:

• The learner will understand the value and activities of a multidisciplinary team of frontline staff using Lean Sigma Methodology to improve operations and patient throughput.
  
• The learner will understand options to use data extracts from the EMR for app development to optimize patient experience and throughput.
  
• The learner will understand the metrics and bundled set of interventions used for this Quality Improvement project.
  
• The learner will understand the outcomes, conclusions, and applicability of this QI project for other centers in a variety of settings.